Adopting Sustainable Procurement in the Tourism Sector | Case Studies of Consumer Information and Capacity Building

For the last week in our Sustainable Procurement Awareness Series, we’ll be highlighting two case studies on: consumer information and tools, capacitating stakeholders.


The role of certifications and consumer information is key to support the adoption of sustainable procurement practices, as they guide consumers and procurers to make better choices and recognize progress made in offering more sustainable options. An example of a tourism business using consumer information is the TUI Group, A German multinational travel and tourism company, who wanted to set clear targets on improving and monitoring sustainability performance for its hotels. 

By giving priority to local and fair-trade suppliers, and those with environmental certification, TUI experienced higher customer satisfaction overall, on top of 10% lower carbon emissions per guest night, 24% lower waste volume per guest night, and 9% higher employment rate of national employees. 


Capacity building initiatives on sustainable and circular procurement solutions should aim to: 

  • Develop and disseminate generic tender specifications
  • Develop gender-based capacity building opportunities
  • Train staff on food waste prevention 
  • Develop and disseminate technical guidance to procure more efficient cooling equipment 

For Radisson Hotel Group, the company wanted to ban single-use plastics in meetings and events, and raise awareness among corporate guests and inspire similar initiatives. By amending brand standards accordingly, training employees to source alternative solutions, and replacing plastic water bottles with glass bottles, the Radisson Hotel Group was able to implement their solutions globally and reduce their carbon footprint by 3.2 tons. 

For more case studies like this one, feel free to check out the full report Transforming Tourism through Sustainable Procurement at


We hope that these insights and learnings on Sustainable Procurement have inspired your businesses to look further into transforming your value chains to be more environmentally, socially and economically beneficial to all stakeholders involved. Should you have any questions regarding this Awareness Series, or wish to apply such concepts in your businesses, please do not hesitate to reach out to us to receive online training on Sustainable Procurement, or Greenhouse Gas Monitoring, for the hospitality sector.